With this new digital writing technology, everything has got so much quicker. Before the digital pen system a form could take several days to reach the office for processing
"No more frustration through loss or delayed paperwork through the introduction of a digital Pen and Paper solution . Loss of customer confidence and interruption to cash flow have all reduced as a direct result. "
No more missing paperwork - Paperwork received by the office within 20 seconds of an engineer sending it
"We looked at many other ways of getting the data back to head office but the big advantage of the digital pen system is that the engineers didn’t need to learn anything new – they can all write "
Anoto has recently helped Jackson Lift Group to implement a mobile solution for their local maintenance and emergency callout teams throughout the UK.
"By implementing a data capture solution, we have extended the capabilities of digital pen technology. It’s good to have a mobile solution that grows. "
The solution has already improved existing processes and made communication between the national sales team and a network of fully trained service engineers faster and more importantly extra efficient.
"Administration staff receive a PDF file copy of the reports within seconds of the job being completed by the service engineer, records are then updated and invoicing actioned - no more delayed invoices "
The main reason for choosing this digital pen and paper solution is that it was easy for the users to adopt. Previously, the drivers used ordinary pen and paper and the workflow has remained the same as before. No training has been needed. After the initial pilot, the drivers adapted very well to this new technology.
"With this system, the driver writes down the information the way he has always done, but now the information is sent in real time and in digital format to the operators and the work-shops. This allows the information to reach all the parties of the maintenance process immediately. Since we started using this system we have been able to optimize the availability of rolling stock material. The workshop can also be better prepared in advance to minimise the time for a maintenance stop, resulting in increasing the availability of the trains. "